Selling FAQ

Selling

Selling & Consignment FAQ

Why choose The Getup?

The Getup is a local, women run, sustainable boutique that buys and sells gently loved clothing, accessories & gear for kids and adults. We serve our community by offering to buy clothing and gear that people can’t bring themselves to give away and by selling a hand curated selection of quality items at a reasonable price. This fosters a circular economy model of keeping items out of the landfill and in a cycle of use. We strive to build connections and community through sustainability, affordability and genuine customer service. 

These are our values

Community – Without our customers, we wouldn’t be here. We strive to get to know you and make sure that we provide the things you need and love, because we all know the real draw of shopping second hand is the thrill of the hunt!!

  • Quality – All of the clothing and gear at The Getup is hand curated by our employees who know YOU! We know the brands and styles you love and we make sure we’re only taking the best of the best so you’ll have quality items at your fingertips when you come into shop.
  • Affordability – Clothing and gear at The Getup is priced, in general, at 40% of retail prices, but sometimes as low as 20% of retail.
  • Sustainability – At The Getup, we believe in the benefit of a circular economy. A true circular economy is not easy to achieve, but we are committed to contributing to the system. Our approach not only supports our local economy by paying our customers to shop and by providing quality, affordable clothing, it also impacts the environment by keeping clothes and gear out of the landfill and within a cycle of use.
What are the selling/consigning terms?

We pay cash or store credit for everyday items like kid & adult clothes, shoes, accessories, and gear. We generally price items at 40% of retail and give you 20-50% back based on what price point we price the item to sell.

We consign items that are more expensive (like designer handbags, prom dresses, etc.).  We will let you know what items will need to be consigned and negotiate a split for items. We generally do a 70/30 split with consignors.  You will have a 90 day contract.  After 90 days, if the item hasn’t sold, you can come pick your item up or choose to donate it.  

Do I need an appointment to sell clothes?

We only take items in by appointment. New appointment times go live on Sundays at 5pm for the following week on the appointment page.

How long will it take for my items to be processed?

Our goal is to process items the day they come in. It also depends on the amount and number of buys we have that day, but we will communicate with you and give you an estimated time frame for when you should receive your offer.  In general, it usually takes about 30 minutes - 1 hour to process & enter your items. But that can vary depending on the amount of drop offs and appointments on any given day.  We appreciate your understanding and flexibility!

How do I consign authentic luxury or designer items?

We love luxury/designer goods! We’ll get you a consignor contract to look over and sign.  There is a $25 authentication charge if we need to authenticate your items. We will not take counterfeit items. We will negotiate a payout (generally 70/30), and you will be paid once the item sells. If your item(s) don’t sell within the 90 day time frame, you can take your items back or you can choose to donate them.

How much will I get paid-out for my items?

We pay cash or store credit for everyday items like kid & adult clothes, shoes, accessories, and gear. We generally price items at 40% of retail and give you 20-50% back based on what price point we price the item to sell.

How do I get paid for my items?

Once we process your items, you will receive a text and we will tell you the cash offer and the store credit offer. You will receive a third more for store credit.

You can pick up cash in the store, we can send a check, or Venmo or Paypal your money.  If you choose store credit, it will go directly into your account and you can use it in store or online! Store credit money never expires. 

Can I use my store credit for online purchases?

Absolutely! When you go to purchase items online, enter your cell number associated with your account. We’ll tell you how much store credit you have and apply it to your purchase. 

Where do my items go if I chose to donate the items you don’t take from my selling appointment?

Your items could go to a variety of different places.  We have several organizations that we’re involved with, including a Native American reservation in South Dakota that we donate seasonal items to quarterly with the help of fantastic volunteers in our community (Thanks to Anne Juergens, Nancy Nelson & friends!) 

We also sometimes collaborate with Kaden’s Kloset, schools in our community that are in need of certain clothing items, or we donate to The Depot Outlet.

How long do I have to pick up my items that you don’t buy if I don’t want to donate them?

We ask that you come and collect your items as soon as possible.  We can hold items for up to two weeks. After that 2 week period, the items will be donated. 

Why do you not take many fast fashion brands or counterfeit items?

One of our core values is providing quality items to our community, we can’t in good conscience buy items that could potentially be hazardous to the health of our customers. Because of the various health, safety and labor conditions involved with fast fashion brands, we’ve taken careful consideration and decided to be very picky about buying these items and carrying them in our thoughtfully curated boutique.

We want quality items that will last for more than a season. If we were to buy already low-priced, fast fashion, our store would be full of items that aren’t built to last. We get it – fast fashion brands have some really adorable items! But we want you to have access to high-quality brands that are going to last you many years or be passed along to the next person.  

We also can’t take counterfeit items because again, we care about providing genuine, quality items to our community. If we have a store full of counterfeit items, that lowers our credibility and goes against our mission.